For more than 30 years, Pennsylvania American Water has been assisting customers who qualify through our H2O Help to Others Program. Starting October 1, Fiscal Year 2026 funding for Pennsylvania American Waters customer assistance programs opens to all eligible Pennsylvania customers.
Below is an overview of Pennsylvania American Water's H2O Help to Others Program. Please visit their website at pennsylvaniaamwater.com/H2O for more details about water and wastewater grant program guidelines.
Pennsylvania American Water Fact Sheet
- WATER SERVICE ASSISTANCE
○ Grants of up to $500 per household per year.
○ A 30% to 90% discount on the monthly service fee and a 20% to 80% discount on the monthly volumetric charges, which saves the average residential customer using 3,201 gallons/month $17.66 to $64.99 every month.
○ Water-saving devices and education including a low-flow shower head, faucet aerators, toilet tank diverter and non-toxic leak-detecting dye tablets
- WASTEWATER SERVICE ASSISTANCE
○ Grants of up to $500 per household per year.
○ A 37% to 85% discount on the total wastewater charges, which saves the average residential customer using 3,201 gallons/month $40.53 to $93.12 every month.
- ARREARAGE FORGIVENESS PROGRAM
○ Forgives $25 of participating customers’ past due balance when they make a current monthly bill payment in full, plus a $5 co-payment.
○ For example, if a qualifying customer has a past due balance of $240 and a monthly bill of $30, through the Arrearage Forgiveness Program the customer would pay $35 each month for eight months to fully eliminate their past due balance.
